Configure Custom Domain


Runtime HRMS Custom Domain Addon allows you to access Runtime HRMS on your company’s domain for e.g. This guide contains step-by-step instructions to setup and activate Custom Domain Addon with Runtime HRMS.

Identify Sub-Domains

To setup Runtime HRMS on custom domain, you need to identify 2 Sub Domains.
In the following examples, we are assuming your company’s main domain to be

  1. HR Portal:
  2. ESS Portal:

Configure DNS Records

Once you have identified the sub-domains, you need to add DNS Records in your domain registrar’s panel so that the domains start resolving on Runtime HRMS servers. This is a two-step process as described below:

Step 1: Find your data-center address

Visit and login to access your account. Click on ‘List of Businesses’ on the left panel and notice the Data Center where your Runtime HRMS instance is hosted. See an example below:

Find the Data Center where your Runtime HRMS account is hosted

Step 2: Update CNAME records for sub-domains

Add a CNAME record for HR Portal and ESS Portals

Record TypeName/HostValue/Points ToTTL
CNAMEhrmsRuntime HRMS Data Center
(without https://)
Default or Minimum
CNAMEessess.runtime.oneDefault or Minimum

Enter the Data Center without https://
For e.g. a valid value can be:

Write to Team Runtime

Once you have finished the above steps, write to us at connect[at]runtime[dot]one with following details:

  1. Subject: Activation of Custom Domain Add-On
  2. HR portal sub-domain
  3. ESS portal sub-domain

Our team will activate the Custom Domain Add-on and will make the necessary configuration changes in Runtime HRMS servers to complete the integration.

Custom Domain is a paid add-on. Please check our pricing page for charges.
Once activated, your monthly billing amount will increase by the price of this add-on.